On this page of the website, the term ‘’ GeoDiamond” or ‘us’ or ‘we’ refers to the owner of the website. The term ‘you’ refers to the user or viewer of our website app, or the client as the context requires.
At www.geodiamonds .com, we guarantee that all the data you send to us is processed fairly and legally, and with proper skill and care. We will also guarantee you that the data you submit with us is solely used in accordance with the purposes as set out in our policy. We are committed to protecting all the information you share with us. We follow strict procedures to help protect the confidentiality, security, and integrity of data stored on our systems. Our Website encrypts your debit /credit card number and other personal information which is used for the transaction and is totally secure. Only those employees who need to access your information in order to perform their duties are allowed such access. Any employee who violates our privacy and/or security policies is subject to disciplinary action, including possible termination and civil and/or criminal prosecution. We use encryption technology, digital certificates, secure commerce servers, and authentication to ensure that your personal information is secure online.
We at GeoDiamonds keep track of your information to offer you the best possible shopping experience. For new registration share your required information, to log in use your user name and password. This allows us to provide you access to your account every time you visit our Website. Before completing your first purchase, we ensure ask you for your name, phone number, email, billing and shipping addresses. This information, along with your credit/debit card number, is necessary to service your order. This information may be disclosed to specific members of our staff and to select third parties (such as our credit/debit card processor and) involved in the completion of your transaction and delivery of your order. We or our associate companies may also use your email address to notify you about new services or special promotional programs, or send you offers or information if you allowed us. In addition, we also keep a record of your past purchases, returns, and credits. We may also ask you for information regarding your personal preferences and demographics to help us better meet your needs.
Once our system processes your order, your products are inspected thoroughly to ensure they are in a perfect condition.
After they pass through the final round of quality check, they are packed and handed over to our trusted delivery partner.
Our delivery partners always ensure they bring the package to you at the earliest possibility. In case, they are unable to reach your provided address or at the pre determined, they will contact you to explain the situation and resolve the issue.
International Shipping – International clients are not supposed to pay import duties levied by their government to www.georotna.com. Clients will have to pay the customs duty to the courier provider in their respective location order to receive the product.
Once your order has been dispatched, you will receive an email with the details of the tracking number and the name of the courier company that is processing your order.
You can track the status of your package 24 hours after your order is dispatched from our end.
We usually dispatch most orders within 1-4 business days (excluding Sundays and public holidays)
While we try our best to avoid delays, certain unavoidable situations may delay your order like logistics, public holidays, delay in delivery due to the lockdown, etc.